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MikeMeinz
PostPosted: Fri Jul 28, 2017 4:57 pm 
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Joined: Fri Jul 28, 2017 4:23 pm
Posts: 2
After updating to Windows 10 Version 1703 (OS Build 15063.483):

1. ClassicStartMenu keeps crashing and restarting.
2. When started, Control Panel crashes after a couple of seconds.

Uninstalled and reinstalled version 4.3.0 with same results.

Zip of multiple crashdumps is attached.

Information from Event log:

Code:
Fault bucket 120787582459, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0


Problem signature:
P1: explorer.exe
P2: 10.0.15063.447
P3: 951324bb
P4: IDTNC64.cpl
P5: 1.0.6425.0
P6: 5031ade3
P7: c0000005
P8: 0000000000001154
P9:
P10:


Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER1716.tmp.WERInternalMetadata.xml


These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_d696cf2cf02e7f852e723bad2f99691b11e77_10d58a87_083d257e


Analysis symbol:
Rechecking for solution: 0
Report Id: 8e62085b-1bb1-4347-af95-b30565f4891b
Report Status: 268435456
Hashed bucket: 009e4a076c788e6df211995c46fa334e



C:\ProgramData\Microsoft\Windows\WER\Temp\WER1716.tmp.WERInternalMetadata.xml contents:
Code:
<?xml version="1.0" encoding="UTF-16"?>
<WERReportMetadata>
<OSVersionInformation>
<WindowsNTVersion>10.0</WindowsNTVersion>
<Build>15063</Build>
<Product>(0x30): Windows 10 Pro</Product>
<Edition>Professional</Edition>
<BuildString>15063.483.amd64fre.rs2_release.170317-1834</BuildString>
<Revision>483</Revision>
<Flavor>Multiprocessor Free</Flavor>
<Architecture>X64</Architecture>
<LCID>1033</LCID>
</OSVersionInformation>
<ProblemSignatures>
<EventType>APPCRASH</EventType>
<Parameter0>explorer.exe</Parameter0>
<Parameter1>10.0.15063.447</Parameter1>
<Parameter2>951324bb</Parameter2>
<Parameter3>IDTNC64.cpl</Parameter3>
<Parameter4>1.0.6425.0</Parameter4>
<Parameter5>5031ade3</Parameter5>
<Parameter6>c0000005</Parameter6>
<Parameter7>0000000000001154</Parameter7>
</ProblemSignatures>
<DynamicSignatures>
<Parameter1>10.0.15063.2.0.0.256.48</Parameter1>
<Parameter2>1033</Parameter2>
<Parameter22>91cf</Parameter22>
<Parameter23>91cfa88c7bc38c4ae77de3b640968976</Parameter23>
<Parameter24>81ee</Parameter24>
<Parameter25>81ee1a0a9a8dcbbc7ec16c4c78da6de6</Parameter25>
</DynamicSignatures>
<SystemInformation>
<MID>4D5FFDD5-B8D0-464D-96C4-894049ECCC91</MID>
<MarkerFile>103C_HP_cNB_ENVY dv7 Notebook PC_Y5335KV_0U_Q2CE2520PK1_EFU1012357BIS-B2A_4A_I181F_SHP_V52.24_BF.22_T121102_W848-0_L409_M16274_J750_7Intel_86A9_92.70_#121226_N10EC8168;80860887_(B6B77AV)_XMOBILE_CN10_Z</MarkerFile>
<SystemManufacturer>Hewlett-Packard</SystemManufacturer>
<SystemProductName>HP ENVY dv7 Notebook PC</SystemProductName>
<BIOSVersion>F.2D</BIOSVersion>
<OSInstallDate>1501259234</OSInstallDate>
<OSInstallTime>2017-07-28T16:27:04Z</OSInstallTime>
<TimeZoneBias>05:00</TimeZoneBias>
</SystemInformation>
<SecureBootState>
<UEFISecureBootEnabled>1</UEFISecureBootEnabled>
<PolicyPublisher>{77fa9abd-0359-4d32-bd60-28f4e78f784b}</PolicyPublisher>
</SecureBootState>
<ReportInformation>
<Guid>a45590cf-5d9d-4e73-a2f1-8795875528ed</Guid>
<ReportSource>queue</ReportSource>
<CreationTime>2017-07-28T17:24:23Z</CreationTime>
</ReportInformation>
</WERReportMetadata>


C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_d696cf2cf02e7f852e723bad2f99691b11e77_10d58a87_083d257e\Report.wer contents:
Code:
Version=1
EventType=APPCRASH
EventTime=131457362557133574
ReportType=2
Consent=1
UploadTime=131457362636352455
ReportFlags=524288
ReportStatus=268435456
ReportIdentifier=a45590cf-5d9d-4e73-a2f1-8795875528ed
IntegratorReportIdentifier=8e62085b-1bb1-4347-af95-b30565f4891b
Wow64Host=34404
NsAppName=explorer.exe
AppSessionGuid=0000341c-0001-0002-1d2f-0155c607d301
TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!0000b508012a71504be378757825d558f48da4d11d64!explorer.exe
TargetAppVer=2049//04//03:10:49:31!4a1149!explorer.exe
BootId=4294967295
TargetAsId=2602
Response.BucketId=009e4a076c788e6df211995c46fa334e
Response.BucketTable=4
Response.LegacyBucketId=120787582459
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=explorer.exe
Sig[1].Name=Application Version
Sig[1].Value=10.0.15063.447
Sig[2].Name=Application Timestamp
Sig[2].Value=951324bb
Sig[3].Name=Fault Module Name
Sig[3].Value=IDTNC64.cpl
Sig[4].Name=Fault Module Version
Sig[4].Value=1.0.6425.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=5031ade3
Sig[6].Name=Exception Code
Sig[6].Value=c0000005
Sig[7].Name=Exception Offset
Sig[7].Value=0000000000001154
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.15063.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=91cf
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=91cfa88c7bc38c4ae77de3b640968976
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=81ee
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=81ee1a0a9a8dcbbc7ec16c4c78da6de6
UI[2]=C:\WINDOWS\explorer.exe
LoadedModule[0]=C:\WINDOWS\explorer.exe
LoadedModule[1]=C:\WINDOWS\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\WINDOWS\System32\KERNEL32.DLL
LoadedModule[3]=C:\WINDOWS\System32\KERNELBASE.dll
LoadedModule[4]=C:\WINDOWS\System32\msvcrt.dll
LoadedModule[5]=C:\WINDOWS\System32\combase.dll
LoadedModule[6]=C:\WINDOWS\System32\ucrtbase.dll
LoadedModule[7]=C:\WINDOWS\System32\RPCRT4.dll
LoadedModule[8]=C:\WINDOWS\System32\bcryptPrimitives.dll
LoadedModule[9]=C:\WINDOWS\System32\OLEAUT32.dll
LoadedModule[10]=C:\WINDOWS\System32\msvcp_win.dll
LoadedModule[11]=C:\WINDOWS\System32\shcore.dll
LoadedModule[12]=C:\WINDOWS\System32\powrprof.dll
LoadedModule[13]=C:\WINDOWS\SYSTEM32\TWINAPI.dll
LoadedModule[14]=C:\WINDOWS\SYSTEM32\MrmCoreR.dll
LoadedModule[15]=C:\WINDOWS\System32\user32.dll
LoadedModule[16]=C:\WINDOWS\System32\win32u.dll
LoadedModule[17]=C:\WINDOWS\System32\GDI32.dll
LoadedModule[18]=C:\WINDOWS\SYSTEM32\TextInputFramework.dll
LoadedModule[19]=C:\WINDOWS\System32\gdi32full.dll
LoadedModule[20]=C:\WINDOWS\System32\sechost.dll
LoadedModule[21]=C:\WINDOWS\System32\shlwapi.dll
LoadedModule[22]=C:\WINDOWS\System32\windows.storage.dll
LoadedModule[23]=C:\WINDOWS\System32\advapi32.dll
LoadedModule[24]=C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
LoadedModule[25]=C:\WINDOWS\System32\kernel.appcore.dll
LoadedModule[26]=C:\WINDOWS\System32\profapi.dll
LoadedModule[27]=C:\WINDOWS\System32\SHELL32.dll
LoadedModule[28]=C:\WINDOWS\SYSTEM32\ntmarta.dll
LoadedModule[29]=C:\WINDOWS\System32\cfgmgr32.dll
LoadedModule[30]=C:\WINDOWS\System32\CRYPT32.dll
LoadedModule[31]=C:\WINDOWS\SYSTEM32\wintypes.dll
LoadedModule[32]=C:\WINDOWS\System32\MSASN1.dll
LoadedModule[33]=C:\WINDOWS\SYSTEM32\usermgrcli.dll
LoadedModule[34]=C:\WINDOWS\SYSTEM32\settingsynccore.dll
LoadedModule[35]=C:\WINDOWS\SYSTEM32\CoreMessaging.dll
LoadedModule[36]=C:\WINDOWS\SYSTEM32\PROPSYS.dll
LoadedModule[37]=C:\WINDOWS\SYSTEM32\winmm.dll
LoadedModule[38]=C:\WINDOWS\SYSTEM32\UxTheme.dll
LoadedModule[39]=C:\WINDOWS\SYSTEM32\dwmapi.dll
LoadedModule[40]=C:\WINDOWS\SYSTEM32\SspiCli.dll
LoadedModule[41]=C:\WINDOWS\SYSTEM32\twinapi.appcore.dll
LoadedModule[42]=C:\WINDOWS\SYSTEM32\USERENV.dll
LoadedModule[43]=C:\WINDOWS\SYSTEM32\WTSAPI32.dll
LoadedModule[44]=C:\WINDOWS\SYSTEM32\WINMMBASE.dll
LoadedModule[45]=C:\WINDOWS\SYSTEM32\bcrypt.dll
LoadedModule[46]=C:\WINDOWS\SYSTEM32\cryptsp.dll
LoadedModule[47]=C:\WINDOWS\System32\IMM32.DLL
LoadedModule[48]=C:\WINDOWS\System32\MSCTF.dll
LoadedModule[49]=C:\WINDOWS\System32\ole32.dll
LoadedModule[50]=C:\WINDOWS\System32\clbcatq.dll
LoadedModule[51]=C:\Windows\System32\appresolver.dll
LoadedModule[52]=C:\Windows\System32\Bcp47Langs.dll
LoadedModule[53]=C:\Windows\System32\elscore.dll
LoadedModule[54]=C:\Windows\System32\SLC.dll
LoadedModule[55]=C:\Windows\System32\sppc.dll
LoadedModule[56]=C:\Windows\System32\urlmon.dll
LoadedModule[57]=C:\Windows\System32\iertutil.dll
LoadedModule[58]=C:\Windows\System32\CRYPTBASE.DLL
LoadedModule[59]=C:\Windows\System32\OneCoreUAPCommonProxyStub.dll
LoadedModule[60]=C:\Windows\System32\StartTileData.dll
LoadedModule[61]=C:\Windows\System32\XmlLite.dll
LoadedModule[62]=C:\WINDOWS\System32\IDStore.dll
LoadedModule[63]=C:\WINDOWS\System32\SAMLIB.dll
LoadedModule[64]=C:\Windows\System32\Windows.StateRepository.dll
LoadedModule[65]=C:\Windows\System32\StateRepository.Core.dll
LoadedModule[66]=C:\WINDOWS\System32\wlidprov.dll
LoadedModule[67]=C:\WINDOWS\System32\samcli.dll
LoadedModule[68]=C:\WINDOWS\SYSTEM32\dsreg.dll
LoadedModule[69]=C:\WINDOWS\SYSTEM32\msvcp110_win.dll
LoadedModule[70]=C:\Windows\System32\Windows.ApplicationModel.dll
LoadedModule[71]=C:\WINDOWS\SYSTEM32\DPAPI.DLL
LoadedModule[72]=C:\Windows\System32\AppXDeploymentClient.dll
LoadedModule[73]=C:\WINDOWS\SYSTEM32\settingsyncpolicy.dll
LoadedModule[74]=C:\WINDOWS\SYSTEM32\policymanager.dll
LoadedModule[75]=C:\Windows\System32\OneCoreCommonProxyStub.dll
LoadedModule[76]=C:\WINDOWS\SYSTEM32\WINSTA.dll
LoadedModule[77]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.15063.483_none_26002d27e7c744a2\comctl32.dll
LoadedModule[78]=C:\WINDOWS\SYSTEM32\SndVolSSO.DLL
LoadedModule[79]=C:\WINDOWS\SYSTEM32\MMDevAPI.DLL
LoadedModule[80]=C:\WINDOWS\SYSTEM32\DEVOBJ.dll
LoadedModule[81]=C:\WINDOWS\SYSTEM32\OLEACC.dll
LoadedModule[82]=C:\Windows\System32\vaultcli.dll
LoadedModule[83]=C:\Windows\System32\OneDriveSettingSyncProvider.dll
LoadedModule[84]=C:\WINDOWS\system32\dataexchange.dll
LoadedModule[85]=C:\WINDOWS\system32\d3d11.dll
LoadedModule[86]=C:\WINDOWS\system32\dcomp.dll
LoadedModule[87]=C:\WINDOWS\system32\dxgi.dll
LoadedModule[88]=C:\WINDOWS\system32\windowscodecs.dll
LoadedModule[89]=C:\WINDOWS\SYSTEM32\veeventdispatcher.dll
LoadedModule[90]=C:\WINDOWS\system32\StartMenuHelper64.dll
LoadedModule[91]=C:\WINDOWS\System32\COMDLG32.dll
LoadedModule[92]=C:\WINDOWS\system32\VERSION.dll
LoadedModule[93]=C:\WINDOWS\SYSTEM32\explorerframe.dll
LoadedModule[94]=C:\Windows\System32\Windows.UI.dll
LoadedModule[95]=C:\Windows\System32\thumbcache.dll
LoadedModule[96]=C:\WINDOWS\SYSTEM32\edputil.dll
LoadedModule[97]=C:\WINDOWS\System32\coml2.dll
LoadedModule[98]=C:\WINDOWS\system32\twinui.pcshell.dll
LoadedModule[99]=C:\WINDOWS\system32\wincorlib.DLL
LoadedModule[100]=C:\WINDOWS\system32\CLIPC.dll
LoadedModule[101]=C:\Windows\System32\windows.immersiveshell.serviceprovider.dll
LoadedModule[102]=C:\WINDOWS\SYSTEM32\WLDP.DLL
LoadedModule[103]=C:\WINDOWS\System32\WINTRUST.dll
LoadedModule[104]=C:\Windows\System32\taskschd.dll
LoadedModule[105]=C:\WINDOWS\System32\cscui.dll
LoadedModule[106]=C:\Windows\System32\ActXPrxy.dll
LoadedModule[107]=C:\WINDOWS\System32\twinui.appcore.dll
LoadedModule[108]=C:\WINDOWS\system32\twinui.dll
LoadedModule[109]=C:\WINDOWS\System32\ApplicationFrame.dll
LoadedModule[110]=C:\WINDOWS\System32\d2d1.dll
LoadedModule[111]=C:\WINDOWS\SYSTEM32\rmclient.dll
LoadedModule[112]=C:\Windows\System32\HolographicExtensions.dll
LoadedModule[113]=C:\Windows\System32\ResourcePolicyClient.dll
LoadedModule[114]=C:\WINDOWS\SYSTEM32\ntshrui.dll
LoadedModule[115]=C:\WINDOWS\SYSTEM32\srvcli.dll
LoadedModule[116]=C:\Windows\System32\Windows.UI.Immersive.dll
LoadedModule[117]=C:\WINDOWS\SYSTEM32\cscapi.dll
LoadedModule[118]=C:\WINDOWS\SYSTEM32\netutils.dll
LoadedModule[119]=C:\Windows\System32\AboveLockAppHost.dll
LoadedModule[120]=C:\WINDOWS\System32\npsm.dll
LoadedModule[121]=C:\Windows\System32\Windows.Web.dll
LoadedModule[122]=C:\Windows\System32\Windows.Shell.BlueLightReduction.dll
LoadedModule[123]=C:\Windows\System32\Windows.CloudStore.dll
LoadedModule[124]=C:\Windows\System32\Windows.CloudStore.Schema.Shell.dll
LoadedModule[125]=C:\Windows\System32\mscms.dll
LoadedModule[126]=C:\Windows\System32\Windows.StateRepositoryBroker.dll
LoadedModule[127]=C:\WINDOWS\SYSTEM32\MFPlat.DLL
LoadedModule[128]=C:\WINDOWS\SYSTEM32\RTWorkQ.DLL
LoadedModule[129]=C:\Windows\System32\TaskFlowDataEngine.dll
LoadedModule[130]=C:\Windows\System32\cdp.dll
LoadedModule[131]=C:\WINDOWS\System32\WS2_32.dll
LoadedModule[132]=C:\Windows\System32\ncrypt.dll
LoadedModule[133]=C:\Windows\System32\IPHLPAPI.DLL
LoadedModule[134]=C:\Windows\System32\NTASN1.dll
LoadedModule[135]=C:\Windows\System32\WINHTTP.dll
LoadedModule[136]=C:\WINDOWS\SYSTEM32\LINKINFO.dll
LoadedModule[137]=C:\Windows\System32\NotificationControllerPS.dll
LoadedModule[138]=C:\Windows\System32\Windows.Networking.Connectivity.dll
LoadedModule[139]=C:\WINDOWS\SYSTEM32\apphelp.dll
LoadedModule[140]=C:\Windows\System32\ieframe.dll
LoadedModule[141]=C:\Windows\System32\NETAPI32.dll
LoadedModule[142]=C:\Windows\System32\WKSCLI.DLL
LoadedModule[143]=C:\WINDOWS\SYSTEM32\msIso.dll
LoadedModule[144]=C:\WINDOWS\SYSTEM32\NInput.dll
LoadedModule[145]=C:\WINDOWS\SYSTEM32\igd10iumd64.dll
LoadedModule[146]=C:\WINDOWS\SYSTEM32\igdusc64.dll
LoadedModule[147]=C:\WINDOWS\system32\execmodelproxy.dll
LoadedModule[148]=C:\WINDOWS\System32\UIAnimation.dll
LoadedModule[149]=C:\WINDOWS\SYSTEM32\cryptngc.dll
LoadedModule[150]=C:\Program Files (x86)\Norton Security with Backup\Engine\22.10.0.85\buShell.dll
LoadedModule[151]=C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.15063.483_none_56eb200d4259be70\gdiplus.dll
LoadedModule[152]=C:\Program Files (x86)\Norton Security with Backup\Engine\22.10.0.85\EFACli64.dll
LoadedModule[153]=C:\Program Files (x86)\Norton Security with Backup\Engine\22.10.0.85\VCRUNTIME140.dll
LoadedModule[154]=C:\Program Files (x86)\Norton Security with Backup\Engine\22.10.0.85\MSVCP140.dll
LoadedModule[155]=C:\Users\G7013MM\AppData\Local\Microsoft\OneDrive\17.3.6943.0625_1\amd64\FileSyncShell64.dll
LoadedModule[156]=C:\WINDOWS\SYSTEM32\WININET.dll
LoadedModule[157]=C:\WINDOWS\SYSTEM32\WSOCK32.dll
LoadedModule[158]=C:\Windows\System32\EhStorShell.dll
LoadedModule[159]=C:\WINDOWS\System32\SETUPAPI.dll
LoadedModule[160]=C:\WINDOWS\system32\mssprxy.dll
LoadedModule[161]=C:\WINDOWS\System32\provsvc.dll
LoadedModule[162]=C:\Program Files (x86)\Norton Security with Backup\Engine\22.10.0.85\ccVrTrst.dll
LoadedModule[163]=C:\Program Files (x86)\Norton Security with Backup\Engine\22.10.0.85\ccLib.dll
LoadedModule[164]=C:\Program Files (x86)\Norton Security with Backup\Engine\22.10.0.85\ccSet.dll
LoadedModule[165]=C:\WINDOWS\system32\NetworkExplorer.dll
LoadedModule[166]=C:\WINDOWS\system32\stobject.dll
LoadedModule[167]=C:\WINDOWS\system32\WMICLNT.dll
LoadedModule[168]=C:\WINDOWS\system32\BatMeter.dll
LoadedModule[169]=C:\WINDOWS\SYSTEM32\sxs.dll
LoadedModule[170]=C:\Windows\System32\InputSwitch.dll
LoadedModule[171]=C:\WINDOWS\System32\Windows.UI.Shell.dll
LoadedModule[172]=C:\WINDOWS\system32\es.dll
LoadedModule[173]=C:\WINDOWS\system32\prnfldr.dll
LoadedModule[174]=C:\WINDOWS\system32\Windows.Internal.Shell.Broker.dll
LoadedModule[175]=C:\WINDOWS\system32\ntoskrnl.exe
LoadedModule[176]=C:\WINDOWS\System32\DeviceSetupManagerAPI.dll
LoadedModule[177]=C:\WINDOWS\system32\dxp.dll
LoadedModule[178]=C:\WINDOWS\system32\SHDOCVW.dll
LoadedModule[179]=C:\WINDOWS\SYSTEM32\atlthunk.dll
LoadedModule[180]=C:\WINDOWS\system32\Syncreg.dll
LoadedModule[181]=C:\WINDOWS\System32\Actioncenter.dll
LoadedModule[182]=C:\WINDOWS\System32\wevtapi.dll
LoadedModule[183]=C:\Windows\System32\msi.dll
LoadedModule[184]=C:\WINDOWS\System32\npmproxy.dll
LoadedModule[185]=C:\WINDOWS\System32\NSI.dll
LoadedModule[186]=C:\WINDOWS\SYSTEM32\wlanapi.dll
LoadedModule[187]=C:\Windows\System32\wwapi.dll
LoadedModule[188]=C:\Windows\System32\wcmapi.dll
LoadedModule[189]=C:\WINDOWS\SYSTEM32\dusmapi.dll
LoadedModule[190]=C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
LoadedModule[191]=C:\WINDOWS\SYSTEM32\AVRT.dll
LoadedModule[192]=C:\WINDOWS\system32\wpdshserviceobj.dll
LoadedModule[193]=C:\Windows\System32\PortableDeviceTypes.dll
LoadedModule[194]=C:\Windows\System32\PortableDeviceApi.dll
LoadedModule[195]=C:\WINDOWS\System32\pnidui.dll
LoadedModule[196]=C:\WINDOWS\system32\SettingMonitor.dll
LoadedModule[197]=C:\WINDOWS\System32\netprofm.dll
LoadedModule[198]=C:\Windows\System32\NetworkUXBroker.dll
LoadedModule[199]=C:\Windows\System32\WlanMediaManager.dll
LoadedModule[200]=C:\Windows\System32\EthernetMediaManager.dll
LoadedModule[201]=C:\WINDOWS\System32\NPSMDesktopProvider.dll
LoadedModule[202]=C:\Windows\System32\TetheringStation.dll
LoadedModule[203]=C:\Windows\System32\BluetoothApis.dll
LoadedModule[204]=C:\WINDOWS\system32\rsaenh.dll
LoadedModule[205]=C:\WINDOWS\System32\NotificationObjFactory.dll
LoadedModule[206]=C:\WINDOWS\System32\wshbth.dll
LoadedModule[207]=C:\Windows\System32\rasadhlp.dll
LoadedModule[208]=C:\WINDOWS\system32\mswsock.dll
LoadedModule[209]=C:\Windows\System32\bthprops.cpl
LoadedModule[210]=C:\WINDOWS\SYSTEM32\dhcpcsvc6.DLL
LoadedModule[211]=C:\WINDOWS\SYSTEM32\dhcpcsvc.DLL
LoadedModule[212]=C:\WINDOWS\System32\cscobj.dll
LoadedModule[213]=C:\WINDOWS\System32\srchadmin.dll
LoadedModule[214]=C:\WINDOWS\System32\SyncCenter.dll
LoadedModule[215]=C:\Windows\System32\imapi2.dll
LoadedModule[216]=C:\Program Files\Classic Shell\ClassicStartMenuDLL.dll
LoadedModule[217]=C:\WINDOWS\SYSTEM32\MSIMG32.dll
LoadedModule[218]=C:\WINDOWS\SYSTEM32\Secur32.dll
LoadedModule[219]=C:\WINDOWS\SYSTEM32\LOGONCLI.DLL
LoadedModule[220]=C:\WINDOWS\System32\wshirda.dll
LoadedModule[221]=C:\WINDOWS\system32\fontext.dll
LoadedModule[222]=C:\WINDOWS\system32\MPR.dll
LoadedModule[223]=C:\WINDOWS\system32\DeviceCenter.dll
LoadedModule[224]=C:\WINDOWS\system32\DUI70.dll
LoadedModule[225]=C:\WINDOWS\system32\IDTNC64.cpl
LoadedModule[226]=C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
LoadedModule[227]=C:\WINDOWS\SYSTEM32\STLang64.dll
LoadedModule[228]=C:\WINDOWS\SYSTEM32\MFC42u.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
FriendlyEventName=Stopped working
ConsentKey=APPCRASH
AppName=Windows Explorer
AppPath=C:\WINDOWS\explorer.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=A68A3FE10BB242F9462A87DD6C982FD5
MetadataHash=84703752






-------------------------------------------------------------------------------------------------
Code:
Faulting application name: explorer.exe, version: 10.0.15063.447, time stamp: 0x951324bb
Faulting module name: IDTNC64.cpl, version: 1.0.6425.0, time stamp: 0x5031ade3
Exception code: 0xc0000005
Fault offset: 0x0000000000001154
Faulting process id: 0x341c
Faulting application start time: 0x01d307c655012f1d
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\system32\IDTNC64.cpl
Report Id: 8e62085b-1bb1-4347-af95-b30565f4891b
Faulting package full name:
Faulting package-relative application ID:


Attachments:
File comment: After installing Classic Start Menu and Classic Shell Update options (version 4.3.0) onto Windows 10 Version 1703 (OS Build 15063.483).
CrashDumps.zip [4.5 MiB]
Downloaded 30 times
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Gaurav
PostPosted: Fri Jul 28, 2017 8:05 pm 
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User avatar

Joined: Thu Jan 03, 2013 12:38 am
Posts: 5341
On PCs which have IDT audio, the audio driver (IDTNC64.cpl file to be specific) is known to be incompatible with the latest Windows 10. It can cause Explorer/Classic Shell to crash. Uninstall IDT audio driver or get the updated fixed one. Simply removing IDTNC64.cpl should fix the crash too.

_________________
Links to some general topics:

● Compare Start Menus

● Read the Search box usage guide.

I am a Windows enthusiast and did Classic Shell's testing and usability/UX feedback.
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MikeMeinz
PostPosted: Sat Jul 29, 2017 4:39 am 
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Joined: Fri Jul 28, 2017 4:23 pm
Posts: 2
I checked the HP Software and Driver Downloads page for my PC and found that the latest audio driver was dated Nov 30, 2012 and was for Windows 8.1 not Windows 10. Nevertheless, I downloaded and installed that version and restarted. After the restart, the Windows Troubleshooter ran and asked me to restart again. After that restart, I installed Classic Start Menu Version 4.3.0 and am no longer experiencing the problem.

I am a bit nervous about running a 2012 version of the audio driver. When you say "get the updated or fixed one", I wonder where I would get that other than from the HP Software and Downloads page for my PC.

What do the Compare Start Menu and Read the Search Box Usage Guide links in your reply have to do with the problem that I reported? What should I be finding there to help with this issue?

Thanks.
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Gaurav
PostPosted: Sat Jul 29, 2017 5:35 am 
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User avatar

Joined: Thu Jan 03, 2013 12:38 am
Posts: 5341
The link are not in my reply but it's my signature that appears below every post I make.

If your crashes are gone, it means you already found the right driver and don't need to do anything else. Even without Classic Shell, simply opening Control Panel crashes Explorer.exe if the buggy driver file is present. If you can open Control Panel or use the Classic Start menu without crashes, preserve that driver for future use with Windows 10.

_________________
Links to some general topics:

● Compare Start Menus

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I am a Windows enthusiast and did Classic Shell's testing and usability/UX feedback.
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