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Before posting a bug report or a feature request, search the forum for an older post on the same topic. If you are reporting a crash, try capturing a crash dump. You can find instructions here: How to capture crash dumps



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songwoods
PostPosted: Fri Jul 07, 2017 4:51 am 
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Posts: 10
After update to W10 Creator, the home screen would 'refresh' (rebuild) every ~3 seconds. Nearly impossible to use the PC as any command (or click) needed to be completed within this time (~3 secs).
CTRL-ALT-DEL about all that was do-able, and even then STOPPING a process (ClassicShell) was difficult.
Finally stopped and Problem stopped.

Uninstalled 4.3.0, rebooted and no problem.
Re-DL'ed, installed 4.3.0 and reboot and problem returned.

Uninstalled.

Been using CS since Win8, love it and hope you can fix.
thx

HPENVYTOUCHSMART 15-J150US
Win 10 Pro - 15063.413
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Gaurav
PostPosted: Fri Jul 07, 2017 5:19 am 
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Try using the Classic Shell Utility to completely remove it including all Settings for all users: http://www.mediafire.com/download/3uker ... tility.exe Then re-install it.

The Windows 10 build upgrade process is defective and may not be successfully migrating everything correctly resulting in Explorer crashes. Microsoft is unable to fix it despite Windows 10 being around for so many years.

Your best option if you want a reliable operating system is Windows 7 or 8.1 with Classic Shell.

_________________
Links to some general topics:

● Compare Start Menus

● Read the Search box usage guide.

I am a Windows enthusiast and did Classic Shell's testing and usability/UX feedback.
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songwoods
PostPosted: Fri Jul 07, 2017 7:27 am 
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Re-installed 4.3.0.
Blinking started about 6 secs. after it finished.
Ran Uninstaller, Report below

Re-installed. Blinking started about 6 seconds later.
opened Task Manager and it required 10 or 12 "End Task"s to stop - or stop restarting.
It appeared to disappear from the process list and then re-appear, like the 'blinking' is Win reloading the desktop

Report*******************
Classic Shell Utility - removing Classic Shell from the system


Deleting registry key HKEY_CLASSES_ROOT\CLSID\{ECD4FC4D-521C-11D0-B792-00A0C90312E1}\TreatAs
Deleting registry key HKEY_CLASSES_ROOT\Launcher.ImmersiveApplication\ShellEx\ContextMenuHandlers\StartMenuExt
Deleting registry key HKEY_CLASSES_ROOT\Launcher.SystemSettings\ShellEx\ContextMenuHandlers\StartMenuExt
Deleting registry key HKEY_CLASSES_ROOT\AppID\ClassicExplorer.DLL
Deleting registry key HKEY_CLASSES_ROOT\AppID\ClassicIE.DLL
Deleting registry key HKEY_CLASSES_ROOT\AppID\StartMenuHelper.DLL
Deleting registry key HKEY_CLASSES_ROOT\AppID\{62D2FBE4-89F7-48A5-A35F-DA2B8A3C54B7}
Deleting registry key HKEY_CLASSES_ROOT\AppID\{65843E27-A491-429F-84A0-30A947E20F92}
Deleting registry key HKEY_CLASSES_ROOT\AppID\{DF3255F4-FF55-44FA-A728-E77B83E9E403}
Deleting registry key HKEY_CLASSES_ROOT\Directory\shellex\DragDropHandlers\ClassicCopyExt
Deleting registry key HKEY_CLASSES_ROOT\Drive\shellex\DragDropHandlers\ClassicCopyExt
Deleting registry key HKEY_CLASSES_ROOT\exefile\shellex\ContextMenuHandlers\StartMenuExt
Deleting registry key HKEY_CLASSES_ROOT\Folder\shellex\ContextMenuHandlers\StartMenuExt
Deleting registry key HKEY_CLASSES_ROOT\Folder\shellex\DragDropHandlers\ClassicCopyExt
Deleting registry key HKEY_CLASSES_ROOT\lnkfile\shellex\ContextMenuHandlers\StartMenuExt
Deleting registry key HKEY_CLASSES_ROOT\ClassicExplorer.ClassicCopyExt
Deleting registry key HKEY_CLASSES_ROOT\ClassicExplorer.ClassicCopyExt.1
Deleting registry key HKEY_CLASSES_ROOT\ClassicExplorer.ExplorerBHO
Deleting registry key HKEY_CLASSES_ROOT\ClassicExplorer.ExplorerBHO.1
Deleting registry key HKEY_CLASSES_ROOT\ClassicExplorer.ExplorerBand
Deleting registry key HKEY_CLASSES_ROOT\ClassicExplorer.ExplorerBand.1
Deleting registry key HKEY_CLASSES_ROOT\ClassicExplorer.ShareOverlay
Deleting registry key HKEY_CLASSES_ROOT\ClassicExplorer.ShareOverlay.1
Deleting registry key HKEY_CLASSES_ROOT\ClassicIE.ClassicIEBHO
Deleting registry key HKEY_CLASSES_ROOT\ClassicIE.ClassicIEBHO.1
Deleting registry key HKEY_CLASSES_ROOT\CLSID\{449D0D6E-2412-4E61-B68F-1CB625CD9E52}
Deleting registry key HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{449D0D6E-2412-4E61-B68F-1CB625CD9E52}
Deleting registry key HKEY_CLASSES_ROOT\CLSID\{553891B7-A0D5-4526-BE18-D3CE461D6310}
Deleting registry key HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{553891B7-A0D5-4526-BE18-D3CE461D6310}
Deleting registry key HKEY_CLASSES_ROOT\CLSID\{594D4122-1F87-41E2-96C7-825FB4796516}
Deleting registry key HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{594D4122-1F87-41E2-96C7-825FB4796516}
Deleting registry key HKEY_CLASSES_ROOT\CLSID\{8C83ACB1-75C3-45D2-882C-EFA32333491C}
Deleting registry key HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{8C83ACB1-75C3-45D2-882C-EFA32333491C}
Deleting registry key HKEY_CLASSES_ROOT\CLSID\{D3214FBB-3CA1-406A-B3E8-3EB7C393A15E}
Deleting registry key HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{D3214FBB-3CA1-406A-B3E8-3EB7C393A15E}
Deleting registry key HKEY_CLASSES_ROOT\CLSID\{E595F05F-903F-4318-8B0A-7F633B520D2B}
Deleting registry key HKEY_CLASSES_ROOT\Wow6432Node\CLSID\{E595F05F-903F-4318-8B0A-7F633B520D2B}
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Extensions\{56753E59-AF1D-4FBA-9E15-31557124ADA2}
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Extensions\{56753E59-AF1D-4FBA-9E15-31557124ADA2}
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{02E6771D-8375-42B9-9F83-B4730F697900}
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{02E6771D-8375-42B9-9F83-B4730F697900}
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{56753E59-AF1D-4FBA-9E15-31557124ADA2}
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{56753E59-AF1D-4FBA-9E15-31557124ADA2}
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{C0393554-9B48-458A-B91B-3F684D003B2F}
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{C0393554-9B48-458A-B91B-3F684D003B2F}
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{449D0D6E-2412-4E61-B68F-1CB625CD9E52}
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{449D0D6E-2412-4E61-B68F-1CB625CD9E52}
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{EA801577-E6AD-4BD5-8F71-4BE0154331A4}
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{EA801577-E6AD-4BD5-8F71-4BE0154331A4}
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ShareOverlay
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\ShareOverlay
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\IvoSoft\ClassicShell
Searching for installer registry key in HKEY_CLASSES_ROOT\Installer\Features
Deleting registry key HKEY_CLASSES_ROOT\Installer\Features\A03BB3837A4B6664A93822FC8A460079
Searching for installer registry key in HKEY_CLASSES_ROOT\Installer\Products
Deleting registry key HKEY_CLASSES_ROOT\Installer\Products\A03BB3837A4B6664A93822FC8A460079
Searching for installer registry key in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
Deleting registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{383BB30A-B4A7-4666-9A83-22CFA8640097}
Deleting user settings from HKEY_CURRENT_USER\Software\IvoSoft
Deleting registry key HKEY_CURRENT_USER\Software\IvoSoft\ClassicExplorer
Deleting registry key HKEY_CURRENT_USER\Software\IvoSoft\ClassicShell
Deleting registry key HKEY_CURRENT_USER\Software\IvoSoft\ClassicStartMenu
Deleting registry key HKEY_CURRENT_USER\Software\IvoSoft
Deleting file C:\Users\songw\AppData\Local\ClassicShell\DataCache.db
Deleting directory C:\Users\songw\AppData\Local\ClassicShell
Deleting file C:\Users\songw\AppData\Roaming\ClassicShell\Pinned\Calculator - Shortcut.lnk
Deleting file C:\Users\songw\AppData\Roaming\ClassicShell\Pinned\desktop.ini
Deleting file C:\Users\songw\AppData\Roaming\ClassicShell\Pinned\Paint.lnk
Deleting file C:\Users\songw\AppData\Roaming\ClassicShell\Pinned\startscreen.lnk
Deleting directory C:\Users\songw\AppData\Roaming\ClassicShell\Pinned
ERROR: Failed to delete directory C:\Users\songw\AppData\Roaming\ClassicShell\Pinned. Access is denied.

Deleting directory C:\Users\songw\AppData\Roaming\ClassicShell
ERROR: Failed to delete directory C:\Users\songw\AppData\Roaming\ClassicShell. The directory is not empty.

Deleting settings for user Administrator
Deleting settings for user DefaultAccount
Deleting settings for user Guest
Deleting file C:\ProgramData\ClassicShell\update.ver
Deleting directory C:\ProgramData\ClassicShell
Deleting file C:\Program Files\Classic Shell\Skins\Classic Skin.skin
Deleting file C:\Program Files\Classic Shell\Skins\Classic Skin.skin7
Deleting file C:\Program Files\Classic Shell\Skins\Full Glass.skin
Deleting file C:\Program Files\Classic Shell\Skins\Metallic.skin7
Deleting file C:\Program Files\Classic Shell\Skins\Metro.skin
Deleting file C:\Program Files\Classic Shell\Skins\Metro.skin7
Deleting file C:\Program Files\Classic Shell\Skins\Midnight.skin7
Deleting file C:\Program Files\Classic Shell\Skins\Smoked Glass.skin
Deleting file C:\Program Files\Classic Shell\Skins\Windows 8.skin
Deleting file C:\Program Files\Classic Shell\Skins\Windows 8.skin7
Deleting file C:\Program Files\Classic Shell\Skins\Windows Aero.skin
Deleting file C:\Program Files\Classic Shell\Skins\Windows Aero.skin7
Deleting file C:\Program Files\Classic Shell\Skins\Windows Basic.skin
Deleting file C:\Program Files\Classic Shell\Skins\Windows XP Luna.skin
Deleting directory C:\Program Files\Classic Shell\Skins
Deleting file C:\Program Files\Classic Shell\ClassicExplorer32.dll
Deleting file C:\Program Files\Classic Shell\ClassicExplorer64.dll
Delay deleting file C:\Program Files\Classic Shell\ClassicExplorer64.dll
Deleting file C:\Program Files\Classic Shell\ClassicExplorerSettings.exe
Deleting file C:\Program Files\Classic Shell\ClassicIEDLL_32.dll
Deleting file C:\Program Files\Classic Shell\ClassicIEDLL_64.dll
Deleting file C:\Program Files\Classic Shell\ClassicIE_32.exe
Deleting file C:\Program Files\Classic Shell\ClassicIE_64.exe
Deleting file C:\Program Files\Classic Shell\ClassicShell.chm
Deleting file C:\Program Files\Classic Shell\ClassicShellReadme.rtf
Deleting file C:\Program Files\Classic Shell\ClassicShellUpdate.exe
Deleting file C:\Program Files\Classic Shell\ClassicStartMenu.exe
Delay deleting file C:\Program Files\Classic Shell\ClassicStartMenu.exe
Deleting file C:\Program Files\Classic Shell\ClassicStartMenuDLL.dll
Delay deleting file C:\Program Files\Classic Shell\ClassicStartMenuDLL.dll
Deleting file C:\Program Files\Classic Shell\ExplorerL10N.ini
Deleting file C:\Program Files\Classic Shell\HISTORY.txt
Deleting file C:\Program Files\Classic Shell\IE Settings.lnk
Deleting file C:\Program Files\Classic Shell\PolicyDefinitions.zip
Deleting file C:\Program Files\Classic Shell\Start Menu Settings.lnk
Deleting file C:\Program Files\Classic Shell\Start Screen.lnk
Deleting file C:\Program Files\Classic Shell\StartMenuHelperL10N.ini
Deleting file C:\Program Files\Classic Shell\StartMenuL10N.ini
Delay deleting directory C:\Program Files\Classic Shell
Deleting file C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Classic Shell\Classic Explorer Settings.lnk
Deleting file C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Classic Shell\Classic IE Settings.lnk
Deleting file C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Classic Shell\Classic Shell Help.lnk
Deleting file C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Classic Shell\Classic Shell Readme.lnk
Deleting file C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Classic Shell\Classic Shell Update.lnk
Deleting file C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Classic Shell\Classic Start Menu Settings.lnk
Deleting directory C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Classic Shell
Deleting file C:\WINDOWS\System32\StartMenuHelper64.dll
Delay deleting file C:\WINDOWS\System32\StartMenuHelper64.dll
Deleting file C:\WINDOWS\SysWOW64\StartMenuHelper32.dll
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Ivo
PostPosted: Fri Jul 07, 2017 7:46 am 
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Posts: 5331
Do you happen to have the IDT audio driver? It is known to be incompatible with the latest Windows 10.
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songwoods
PostPosted: Fri Jul 07, 2017 8:30 am 
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Posts: 10
Yes -pretty common with HP.
Audio is working.
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Ivo
PostPosted: Fri Jul 07, 2017 9:09 am 
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The problem is the control panel applet in C:\Windows\System32\IDTNC64.cpl. Even without Classic Shell, Explorer will crash if you open the control panel.
You need to delete or rename that file.
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songwoods
PostPosted: Fri Jul 07, 2017 10:34 am 
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My bad. I *had* IDT. Previous Win10 problem forced me to replace with Microsoft.
IDT does not appear in my Control Pannel and C:\Windows\System32\IDTNC64.cpl doesn't RUN.

Current driver is:
MS High Definition Audio Device HdAudio.sys 10.0.15063.0

Any other ideas ?
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Ivo
PostPosted: Mon Jul 10, 2017 8:16 am 
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Then you need to capture a crash dump to see what is really going on. Instructions are at the top of this page.
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songwoods
PostPosted: Tue Jul 11, 2017 2:15 pm 
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Posts: 10
Since Explored doesn't crash ran
d:procdump64 -n 10 -s 1 explorer.exe

ran several time with the same result -

[17:07:48] Timed:
[17:07:48] Dump 1 initiated: D:\explorer.exe_170711_170748.dmp
[17:07:49] Dump 1 complete: 10 MB written in 0.3 seconds
[17:07:51] The process has exited.
[17:07:51] Dump count not reached.


Zip file has 4 dumps.

Thanks


Attachments:
explorer.exe_170711_170045.zip [2.88 MiB]
Downloaded 37 times
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songwoods
PostPosted: Tue Jul 11, 2017 2:36 pm 
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With my traskbar completely rewriting every 3 seconds, I'm guessing that counts as a 'crash'.

Ran
procdump64 -e explorer.exe

File attached.
[17:31:03] Exception: E06D7363.?AVResultException@wil@@
[17:31:03] Exception: E06D7363.msc
[17:31:03] Exception: C0000005.ACCESS_VIOLATION
[17:31:03] Unhandled: C0000005.ACCESS_VIOLATION
[17:31:03] Dump 1 initiated: D:\explorer.exe_170711_173103.dmp
[17:31:03] Dump 1 complete: 11 MB written in 0.3 seconds
[17:31:04] Dump count reached.
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Ivo
PostPosted: Tue Jul 11, 2017 4:44 pm 
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I don't see an attached file in the last post.
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songwoods
PostPosted: Wed Jul 12, 2017 4:25 pm 
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[-WEBKIT-CENTER]The extension dmp is not allowed.[/-WEBKIT-CENTER]
[-WEBKIT-CENTER]
[/-WEBKIT-CENTER]
[-WEBKIT-CENTER]attached as a zip[/-WEBKIT-CENTER]


Attachments:
explorer.exe_170711_173103.zip [769.16 KiB]
Downloaded 36 times
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Ivo
PostPosted: Wed Jul 12, 2017 8:38 pm 
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The crash is still in the IDTNC64.cpl file. Just delete it or rename it.
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songwoods
PostPosted: Thu Jul 13, 2017 9:18 am 
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Deleted/REN all instances of IDTNC64.cpl file.
Problem changed.
'blink time (Desktop reload ?) is now about 11 secs. (was 3).
Explorer now actually crashes
Moving to Explorer crash thread.
thx
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Ivo
PostPosted: Thu Jul 13, 2017 9:32 am 
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I will need a new dump.
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